rematch

Bridging the gap between donors and nonprofits.

03
What is ReMatch?

What is ReMatch?

Over the course of 7 months, our Capstone team partnered closely with The Pittsburgh Foundation to find ways in which technological innovation could help promote responsible philanthropy.

We landed on ReMatch: An internal responsive web tool for community foundations which enables robust data-driven matchmaking between declined grants and donor interests.


Program department
 add declined grants to the system


Donor services
look for matches


Program department
 add declined grants to the system


Donor services
 look for matches


TPF
 strategically engages donors

03
What is ReMatch?

What is ReMatch?

Over the course of 7 months, our Capstone team partnered closely with The Pittsburgh Foundation to find ways in which technological innovation could help promote responsible philanthropy.

We created ReMatch: An internal responsive web tool for community foundations which enables robust data-driven matchmaking between declined grants and donor interests.

Channelling disparate data

ReMatch aggregates donor and grant data from TPF’s various systems in one place, supplying all relevant details needed to make informed matchmaking, including comprehensive lists of grants and donors.

Proposing donor-grant matches

A specialized algorithm recommends matches of donors to grants, taking into consideration donors' past giving, coded interests, and available funds.

Enabling decisive matchmaking

Donor Services Officers are empowered to share relevant grants with their donors, promoting communication and guidance towards responsible giving.

Channelling disparate data

ReMatch aggregates donor and grant data from TPF’s various systems in one place, supplying all relevant details needed to make informed matchmaking.

PROPOSING donor-grant matches

A specialized algorithm recommends matches of donors to grants, taking into consideration donors' past giving, coded interests, and available funds.

Enabling decisive matchmaking

Donor Services Officers are empowered to share relevant grants with their donors, promoting communication and guidance towards responsible giving.

03
What is ReMatch?

What is ReMatch?

Over the course of 7 months, our Capstone team partnered closely with The Pittsburgh Foundation to find ways in which technological innovation could help promote responsible philanthropy.

We landed on ReMatch: An internal responsive web tool for community foundations which enables robust data-driven matchmaking between declined grants and donor interests.

Program department add declined grants to the system

Etiam tristique, metus pretium rutrum elementum, risus tortor euismod urna, ac porta felis felis vel dui in bibendum justo vel pellentesque accumsan.

Vestibulum condimentum, nulla ac fringilla tempor, dolor est posuere quam, eu finibus felis libero non tortor. 

Donor services look for matches

Ut ultrices porta nisi, a euismod dui viverra a. Aenean finibus velit non viverra tincidunt. Aenean auctor scelerisque magna, a fermentum nibh

Curabitur euismod pellentesque dapibus. Maecenas a pretium odio. Morbi porta congue tempus.

TPF strategically engages donors

Lorem ipsum dolor sit amet, consectetur adipiscing elit integer eu neque vel est feugiat sollicitudin etiam convallis urna et vulputate porta.  

Nam vulputate, risus a efficitur cursus, felis dolor vulputate mi, ac eleifend libero velit sed nunc. 

03
How ReMatch Works

What is ReMatch?

ReMatch was designed for multiple use cases, to accommodate the diverse duties of its key users, Donor Services Officers (DSOs). Key to its functionality is making matches donor-first and grant-first.

View Interactive prototype
Key Features

ReMatch's functionality

ReMatch was designed for multiple use cases, to accommodate the diverse duties of its key users, Donor Services Officers (DSOs). Key to its functionality is making matches donor-first and grant-first.

View Interactive prototype
02

Donor-first matching

Prior to ReMatch, donor-grant matchmaking was limited to grant-first matching. The Donors section of ReMatch allows DSOs to start with their donors and find relevant grants.

In addition to grant recommendations, ReMatch also shows a snapshot of the donor's details, and their matchmaking history, making it the perfect system to reference prior to an annual philanthropic review, at a moment's notice when a donor unexpectedly reaches out, or anytime DSOs need to re-familiarize themselves with their donors' interests.

Full portfolio of donors

With ReMatch, DSOs can view their full portfolio of donors.

In most cases, DSOs need to find either a specific donor or a set of donors who match certain criteria, such as interest by NTEE code. ReMatch allows DSOs to quickly search, sort, and filter through donors to increase efficiency.

Recommended grants for each donor

Within each donor’s page, DSOs can view the grants that are recommended for that donor through ReMatch's simple algorithm.

The rationale behind each grant recommendation is noted clearly, so that when DSOs reach out, they can provide personalized reasons for the recommendation. This ensures that for the donor, it doesn’t feel like an algorithm is making the recommendation. Instead, DSOs can continue to demonstrate their knowledge of the donor’s preferences, and strengthen the trust that donors have in TPF.

Detailed donor information

Comprehensive, accessible donor data assists with efficient decision-making, for which grants to send and how to send them.

Information compiled into the donor details section includes: giving history, coded philanthropic interest, preferred method of contact, average grant size, available grantmaking balance, contact reports, and more.

Matchmaking statistics

In the Match Tracking section, DSOs see both currently pending matches as well as matchmaking history.

At a glance, DSOs can check to see how receptive their donor has been in the past, including both comments about what worked or did not work as well as quick-hitting stats such as the success rate.

02

Grant-first matching

But when grants need funding, especially in time-sensitive situations, a grant-first approach works best. In the Grants section of ReMatch, DSOs can find important grants and quickly see which donors are a good match.

Along with donor recommendations, ReMatch also offers detailed info from the Program department about why the grant was declined and how it aligns with TPF's mission. DSOs and the Program team alike can also track updates on the grant's funding and use the Discussion section for any comments or questions that arise during the matchmaking process.

Donor-first matching

Etiam tristique, metus pretium rutrum elementum, risus tortor euismod urna, ac porta felis felis vel dui in bibendum justo vel pellentesque accumsan.

Aenean tellus urna, vehicula quis quam vel, finibus sollicitudin quam maecenas mollis risus eu purus faucibus efficitur. Praesent a turpis sit amet massa bibendum laoreet eu sit amet lacus. 

Grant-first matching

Ut ultrices porta nisi, a euismod dui viverra a. Aenean finibus velit non viverra tincidunt. Aenean auctor scelerisque magna, a fermentum nibh

Morbi quam ex, gravida et ullamcorper id, placerat sit amet nunc. Aliquam id mollis justo, nec faucibus magna. Vivamus quis dignissim diam. Donec porttitor nibh ac odio hendrerit ornare.

Internal collaboration

Lorem ipsum dolor sit amet, consectetur adipiscing elit integer eu neque vel est feugiat sollicitudin etiam convallis urna et vulputate porta.  

Suspendisse potenti ras pulvinar, metus a dignissim dignissim turpis lectus elementum justo vel pellentesque metus ipsum id turpis. Donec in justo pretium elit gravida congue.

Match tracking

Ut ultrices porta nisi, a euismod dui viverra a. Aenean finibus velit non viverra tincidunt. Aenean auctor scelerisque magna, a fermentum nibh

Morbi quam ex, gravida et ullamcorper id, placerat sit amet nunc. Aliquam id mollis justo, nec faucibus magna. Vivamus quis dignissim diam. Donec porttitor nibh ac odio hendrerit ornare.

Grants added by the Program team

The Grants section lists a pool of tangible grants in need of funding, added by the Program department, that DSOs can share with their appropriate donors.

After a grant has been declined for TPF funding, the Program team determines which high-impact grants help the community and pulls them into ReMatch for a second chance at donor funding. In addition to declined grants, the Program team has the ability to pull in grants that TPF has supported to help find supplemental funding.

Recommended donors for each grant

Just like the Donors section recommends grants, the Grants section shows recommended donors based on ReMatch's matching algorithm.

When the DSO’s goal is to help find funding for a grant, or group of grants, they can easily access all the grants that need funding, and then share those grants with recommended donors to guide them toward responsible philanthropy.

Progress updates on grant funding

The progress of the grant's funding is clearly indicated in the grant's top card, and further funding updates are found in the Match Tracking section.

Both DSOs and the Program department can get a quick understanding of how many donors have been engaged for a grant and how successful that engagement has been.

Discussion across departments

Within the Discussion section of a grant, DSOs can communicate with other DSOs and the program team, fostering collaboration across departments as they work toward funding a grant.

DSOs can use this section to ask questions that their donors ask them, or seek clarification on the grant details. When the Program team answers, every team member can see the discussion to ensure they are in the loop. DSOs can also keep their team  updated on anticipated funding and share what they have found helpful throughout the matchmaking process.

02

Matchmaking on the go

ReMatch is a responsive web application. While it is designed primarily for Desktop use, DSOs will also be able to access the system from their mobile devices.

When a DSO is on their way to an annual philanthropic review, they will be able to reference ReMatch right before seeing their donor, to keep the wealth of information fresh in their minds. And if they receive a matchmaking response via email or phone while they are on the go, DSOs can use the mobile interface to quickly enter in the donor's response.

03
How ReMatch Was Made

What is ReMatch?

We utilized a variety of  generative research and evaluative research to ensure our solution would be effectively solving the right problem.

03
ReMatch's Widespread Value

What is ReMatch?

ReMatch's design has the potential to positively impact every philanthropic stakeholder: TPF themselves, donors, nonprofits, and the community.

03
Our Research & Design Team

What is ReMatch?

We are an interdisciplinary team of five Master of Human-Computer Interaction students from Carnegie Mellon University's HCI program, with a diversity of professional backgrounds across design, research, and tech.

03
ReMatch's Value

What is ReMatch?

ReMatch was designed for multiple use cases, to accommodate the diverse duties of its key users, Donor Services Officers (DSOs). Key to its functionality is making matches donor-first and grant-first.

See the research behind ReMatch